Most items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.
Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.
Items that are not fit are not returnable. Please email us on the sizes, color etc before purchasing the items.
Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, g-string, thongs, or similar intimate items.
Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such EMS or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit. Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.
How To Return/Exchange an Item
If there is a problem with the order, e-mail us at firstname.lastname@example.org within 7 business days of the receipt to let us know of your return or exchange. You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire. You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order. Drop off your package at your return courier’s station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records. Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at email@example.com to follow up on your request. Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.
International Duty, Taxes and Returns:
All international orders (any product shipped outside USA) must pay any applicable TAXES, DUTY or associated Fees required by receiving country. Any taxes, duty or fee unpaid will be charged to your credit card upon notification.
International returns must be received within 30 days from date of purchase and are subject to 15% restocking fee. Shipping charges, taxes, duty and fees are not-refundable.
It is your responsibility to check with your country government and/or customs department officials if product is allowed into specific county. All products sold in USA do not require prescriptions or special licensing in USA. TopClubWear.com is not responsible for information regarding allowed products into any outside country.
Any products refused entry into country might be returned, confiscated and/or destroyed by country. If product(s) are returned you will be refunded less shipping and handling both to and from country. If product(s) are confiscated and/or destroyed no refund will be issued.
Please note that as a matter of business TopClubWear.com may have absorbed the shipping charges associated with your original order. In this situation we reserve the right to deduct shipping and handling costs from your credit.